{"id":14548,"date":"2019-09-02T14:41:49","date_gmt":"2019-09-02T06:41:49","guid":{"rendered":"https:\/\/buzzorange.com\/vidaorange\/2019\/09\/02\/business-english-business-telephone-call\/"},"modified":"2019-09-02T14:41:49","modified_gmt":"2019-09-02T06:41:49","slug":"business-english-business-telephone-call","status":"publish","type":"post","link":"https:\/\/buzzorange.com\/vidaorange\/2019\/09\/02\/business-english-business-telephone-call\/","title":{"rendered":"\u3010\u7528\u82f1\u6587\u8b1b\u96fb\u8a71\u597d\u7dca\u5f35\uff1f\u301120 \u500b\u5e38\u7528\u300c\u82f1\u6587\u901a\u8a71\u5fc5\u5099\u53e5\u300d\uff0c\u6559\u4f60\u517c\u9867\u79ae\u8c8c\u8207\u6548\u7387"},"content":{"rendered":"
\"\"

\u5716\u7247\u4f86\u6e90\uff1apexels<\/a><\/p><\/div>\n

\u3010\u70ba\u4ec0\u9ebc\u6211\u5011\u8981\u6311\u9078\u9019\u7bc7\u6587\u7ae0\u3011<\/p>\n

\u4f60\u7684\u5de5\u4f5c\u4e0a\u5076\u723e\u9700\u8981\u7528\u82f1\u6587\u63a5\u807d\u6216\u662f\u64a5\u6253\u96fb\u8a71\u55ce\uff1f\u7576\u8a9e\u8a00\u5207\u63db\u5230\u82f1\u6587\u6a21\u5f0f\u6642\uff0c\u662f\u5426\u5e38\u8b93\u4f60\u63aa\u624b\u4e0d\u53ca\u3001\u8a9e\u7121\u502b\u6b21\u5462\uff1f<\/p>\n

\u5176\u5be6\uff0c\u7528\u82f1\u8a9e\u8b1b\u4e00\u901a\u6709\u79ae\u53c8\u5b8c\u6574\u7684\u96fb\u8a71\u4e26\u4e0d\u96e3\uff0c\u8ddf\u8457\u5e7e\u500b\u7c21\u55ae\u7684\u6b65\u9a5f\uff0c\u4f60\u4e5f\u80fd\u8f15\u9b06\u4e0a\u624b\u3001\u4e0d\u624b\u6296\uff01<\/p>\n

\uff08\u8cac\u4efb\u7de8\u8f2f\uff1a\u8b1d\u5b9c\u81fb\uff09<\/p><\/blockquote>\n

\u5225\u518d\u8981\u7528\u82f1\u6587\u8b1b\u96fb\u8a71\uff0c\u5c31\u624b\u6296\u3001\u982d\u75db\u3001\u4e0d\u6562\u63a5\uff01\u300c\u958b\u982d\u3001\u4e2d\u9593\u6bb5\u3001\u7d50\u5c3e\u300d\u8b1b\u4e0b\u53bb\uff0c\u5b8c\u6574\u6027\u5927\u589e\uff0c\u5feb\u8b93\u5c0d\u65b9\u89ba\u5f97\u4f60\u6709\u79ae\u8c8c\u53c8\u6709\u689d\u7406\uff01\u4eca\u5929\u4f86\u6559\u4f60\u5982\u4f55\u8b1b\u51fa\u96fb\u8a71\u5c0d\u8a71 SOP\uff01<\/p>\n

\u6587\u7ae0\u5206\u6210\u4e09\u500b\u90e8\u5206\uff1a\u958b\u982d\u3001\u4e2d\u9593\u6bb5\u3001\u7d50\u5c3e<\/span>\uff0c\u958b\u982d\u5148\u7c21\u55ae\u5f97\u8b93\u5c0d\u65b9\u77e5\u9053\u4f60\u7684\u4f86\u6b77\uff0c\u63a5\u4e0b\u4f86\u5c31\u8981\u8b1b\u91cd\u9ede\uff0c\u5c07\u81ea\u5df1\u6253\u9019\u901a\u96fb\u8a71\u7684\u76ee\u7684\u3001\u5167\u5bb9\u90fd\u8b1b\u51fa\u4f86\u3002\u6700\u5f8c\u6703\u6559\u5927\u5bb6\u600e\u9ebc\u6709\u79ae\u8c8c\u7684\u505a\u7d50\u5c3e\uff0c\u8b93\u5c0d\u65b9\u611f\u53d7\u5230\u4f60\u7684\u8aa0\u610f\uff01\u5927\u5bb6\u5feb\u9ede\u5f80\u4e0b\u62c9\uff0c\u628a\u5b83\u5011\u901a\u901a\u5b78\u8d77\u4f86\u5427\uff01<\/p>\n

\u958b\u982d\uff08\u81ea\u6211\u4ecb\u7d39\uff09<\/h2>\n

1. Hello, this is \u2026 (from \u2026) \u6211\u662f\uff08\u5f9e\u2026\u6253\u4f86\uff09\u7684\u2026<\/strong><\/span><\/p>\n

Hello, this is Eden from the marketing department.
\n\u54c8\u56c9\uff0c\u6211\u662f\u884c\u92b7\u90e8\u7684 Eden\u3002<\/p><\/blockquote>\n

2. I am \u2026 \u6211\u76ee\u524d\u662f\u64d4\u4efb\u2026<\/strong><\/span><\/p>\n

Now, I am an intern at Voicetube.
\n\u6211\u76ee\u524d\u662f Voicetube \u7684\u5be6\u7fd2\u751f\u3002<\/p><\/blockquote>\n

\u5982\u679c\u5c0d\u65b9\u6c92\u8868\u660e\u8eab\u4efd\uff0c\u4f60\u53ef\u4ee5\u7528\u4e0b\u9762\u53e5\u5b50\u8a62\u554f\uff1a<\/p>\n

May I ask who\u2019s calling, please?
\nExcuse me, where is this call coming from?
\n\u8acb\u554f\u54ea\u88e1\u627e\u5462\uff1f\uff0f\u8acb\u554f\u4f60\u662f\u54ea\u4f4d\u5462\uff1f<\/p><\/blockquote>\n

\u82e5\u56e0\u70ba\u7a2e\u7a2e\u539f\u56e0\uff0c\u8981\u99ac\u4e0a\u56de\u7d55\u5c0d\u65b9\u3001\u6216\u8981\u9032\u4e00\u6b65\u78ba\u8a8d\u7684\u8a71\uff0c\u53ef\u4ee5\u7528\u4ee5\u4e0b\u5169\u500b\u8aaa\u6cd5\u3002<\/p>\n

3. Hold on a second. \u7a0d\u7b49\u4e00\u4e0b\u3002<\/strong><\/span><\/p>\n

Hold on a second. Let me check for you.
\n\u7a0d\u7b49\u4e00\u4e0b\uff0c\u6211\u5e6b\u4f60\u78ba\u8a8d\u3002<\/p><\/blockquote>\n

4. I am afraid that \u2026 \u4e0d\u597d\u610f\u601d\u2026<\/span><\/strong><\/p>\n

I am afraid that my boss is not available at this moment.
\n\u4e0d\u597d\u610f\u601d\uff0c\u6211\u8001\u95c6\u76ee\u524d\u6c92\u6709\u7a7a\u3002<\/p><\/blockquote>\n

\u4e2d\u9593\u6bb5\uff081. \u627e\u8ab0 2. \u76ee\u7684 3. \u5167\u5bb9 4. \u7e3d\u7d50\uff09<\/h2>\n

1. May I speak to \u2026? \u6211\u53ef\u8ddf\u2026\u8aaa\u8a71\u55ce\uff1f<\/strong><\/span><\/p>\n

May I speak to the product manager, please?
\n\u8acb\u554f\u6211\u53ef\u4ee5\u548c\u7522\u54c1\u7d93\u7406\u8aaa\u8a71\u55ce\uff1f<\/p><\/blockquote>\n

2. The reason I\u2019m calling is that \u2026 \u6211\u6253\u9019\u901a\u96fb\u8a71\u7684\u76ee\u7684\u662f\u2026<\/strong><\/span><\/p>\n

The reason I\u2019m calling is that we would like to cooperate with your company and promote our online learning course.
\n\u6211\u6253\u9019\u901a\u96fb\u8a71\u7684\u76ee\u7684\u662f\u5e0c\u671b\u8ddf\u4f60\u5011\u516c\u53f8\u5408\u4f5c\u63a8\u51fa\u7dda\u4e0a\u6559\u5b78\u8ab2\u7a0b\u3002<\/p><\/blockquote>\n

\u95e1\u8ff0\u4e86\u81f4\u96fb\u7684\u76ee\u7684\u5f8c\uff0c\u63a5\u4e0b\u4f86\u5c31\u662f\u8981\u8a73\u7d30\u544a\u77e5\u4f60\u7684\u9700\u6c42\u5566\uff01\u5c0f\u7de8\u5728\u4e0b\u9762\u63d0\u4f9b\u5e7e\u500b\u7bc4\u4f8b\uff0c\u5927\u5bb6\u53ef\u4ee5\u53c3\u8003\u770b\u770b\u56c9\uff01<\/p>\n

3.We\u2019re planning to \u2026 \u6211\u5011\u8a08\u756b\u2026<\/strong><\/span><\/p>\n

We are planning to develop new markets.
\n\u6211\u5011\u5e0c\u671b\u80fd\u5920\u62d3\u5c55\u65b0\u5e02\u5834\u3002<\/p><\/blockquote>\n

4. I want to place an order for \u2026 \u6211\u60f3\u8981\u8a02\u8cfc\u2026<\/strong><\/span><\/p>\n

I want to place an order for 50 laptops.
\n\u6211\u60f3\u8981\u8a02\u8cfc 50 \u53f0\u7b46\u96fb\u3002<\/p><\/blockquote>\n

5. Can I get the refund? \u6211\u53ef\u4ee5\u9000\u8ca8\u55ce\uff1f<\/strong><\/span><\/p>\n

I don\u2019t understand how this cell phone works. Can I get a refund?
\n\u6211\u4e0d\u6703\u7528\u9019\u6b3e\u624b\u6a5f\uff0c\u8acb\u554f\u53ef\u4ee5\u9000\u8ca8\u55ce\uff1f<\/p><\/blockquote>\n

6. Can you ship \u2026 by \u2026 \u4f60\u53ef\u4ee5\u7531\u2026\u904b\u9001\u2026\u55ce\uff1f<\/strong><\/span><\/p>\n

The goods are very fragile. Can you ship it by air?
\n\u9019\u4e9b\u7269\u54c1\u975e\u5e38\u8106\u5f31\u3002\u8acb\u554f\u53ef\u4ee5\u7528\u98db\u6a5f\u904b\u9001\u55ce\uff1f<\/p><\/blockquote>\n

\u6700\u5f8c\u7576\u7136\u8981\u7e3d\u7d50\u4e00\u4e0b\u560d\uff0c\u9019\u6a23\u53ef\u4ee5\u8b93\u4f60\u5c0d\u8a71\u7684\u4eba\u66f4\u6e05\u695a\u525b\u525b\u8a0e\u8ad6\u7684\u5167\u5bb9\u3002<\/p>\n

7. Let me sum it up. \u8b93\u6211\u7e3d\u7d50\u4e00\u4e0b\u3002<\/span><\/strong><\/p>\n

Let me sum up my question. This product is too difficult to use and I want to make an exchange.
\n\u7e3d\u7d50\u4e00\u4e0b\u6211\u7684\u554f\u984c\uff0c\u9019\u500b\u7522\u54c1\u4f7f\u7528\u4e0a\u975e\u5e38\u4e0d\u65b9\u4fbf\uff0c\u6211\u5e0c\u671b\u63db\u6210\u5225\u7684\u7684\u7522\u54c1\u3002<\/p><\/blockquote>\n

\u7d50\u5c3e<\/h2>\n

\u597d\u7684\u7d50\u5c3e\u6703\u7d66\u5225\u4eba\u597d\u5370\u8c61\uff0c\u8981\u600e\u9ebc\u6a23\u81ea\u7136\u8aaa\u51fa\u4f86\u4e14\u7d66\u5c0d\u65b9\u6709\u89aa\u5207\u7684\u611f\u89ba\u5462\uff1f\u5feb\u7528\u4ee5\u4e0b\u7684\u65b9\u5f0f\u56de\u7b54\u5427\uff01<\/p>\n

1. Have a great\/nice day. \u795d\u4f60\u4eca\u5929\u4e8b\u4e8b\u9806\u5fc3\u3002<\/strong><\/span><\/p>\n

Thank you for calling. Have a nice\/great day.
\n\u8b1d\u8b1d\u4f60\u7684\u4f86\u96fb\uff0c\u795d\u4f60\u4eca\u5929\u4e8b\u4e8b\u9806\u5fc3\u3002<\/p><\/blockquote>\n

2. Is there anything else I can help you with? \u9084\u6709\u5176\u4ed6\u4e8b\u60c5\u80fd\u70ba\u4f60\u670d\u52d9\u55ce\uff1f<\/span><\/strong><\/p>\n

3. Be sure to contact me if you have any questions. \u5982\u6709\u4efb\u4f55\u554f\u984c\uff0c\u6b61\u8fce\u806f\u7d61\u3002<\/span><\/strong><\/p>\n

4. Can I call you back? \u6211\u53ef\u4ee5\u56de\u64a5\u7d66\u4f60\u55ce\uff1f<\/span><\/strong><\/p>\n

Can I call you back in twenty minutes?
\n\u6211\u53ef\u4ee5\u4e8c\u5341\u5206\u9418\u5f8c\u56de\u64a5\u7d66\u4f60\u55ce\uff1f<\/p><\/blockquote>\n

5. Don\u2019t hesitate to call again. \u6b61\u8fce\u518d\u6b21\u4f86\u96fb\u806f\u7d61\u3002<\/span><\/strong><\/p>\n

\u540c\u5834\u52a0\u6620\uff1a\u807d\u4e0d\u61c2\u600e\u9ebc\u8fa6\uff1f<\/h2>\n

\u8b1b\u96fb\u8a71\u6642\uff0c\u56e0\u70ba\u770b\u4e0d\u5230\u5c0d\u65b9\u7684\u8868\u60c5\u548c\u80a2\u9ad4\u52d5\u4f5c\uff0c\u5c11\u4e86\u5f88\u591a\u53ef\u4ee5\u4e86\u89e3\u5f7c\u6b64\u8a9e\u610f\u7684\u7dda\u7d22\uff0c\u9019\u6642\u5c31\u8a66\u8a66\u7528\u4e0b\u9762\u7684\u53e5\u5b50\u4f86\u9762\u5c0d\u9019\u7a2e\u5c37\u5c2c\u7684\u5834\u9762\u5427\uff0c\u4e0d\u53ea\u96fb\u8a71\u6642\u4f7f\u7528\uff0c\u65e5\u5e38\u5c0d\u8a71\u90fd\u53ef\u4ee5\u7528\u54e6\uff01<\/p>\n

1. I\u2019m sorry. I didn\u2019t catch what you just said. \u4e0d\u597d\u610f\u601d\uff0c\u6211\u525b\u624d\u6c92\u6709\u807d\u5230\u4f60\u8aaa\u7684\u8a71\u3002<\/strong><\/p>\n

2. Can you please speak a little more slowly? \u53ef\u4ee5\u8acb\u4f60\u8aaa\u6162\u4e00\u9ede\u55ce\uff1f<\/strong><\/p>\n

3. Can you please speak louder? \u53ef\u4ee5\u8acb\u4f60\u8aaa\u5927\u8072\u4e00\u9ede\u55ce\uff1f<\/strong><\/p>\n

4. Could you repeat that, please?\/Would you say that again? \u80fd\u8acb\u4f60\u518d\u8aaa\u4e00\u904d\u55ce\uff1f<\/strong><\/p>\n

5. Would you elaborate for me? \u53ef\u4ee5\u8acb\u4f60\u518d\u89e3\u91cb\u5f97\u8a73\u7d30\u4e00\u9ede\u55ce\uff1f<\/strong><\/p>\n

\u60f3\u770b\u66f4\u591a\u300c\u8077\u5834\u4eba\u751f\u300d\uff0c\u5feb\u4f86\u8ffd\u8e64 <\/b>VidaOrange \u751f\u6d3b\u5831\u6a58<\/b><\/a><\/h2>\n

\u5ef6\u4f38\u95b1\u8b80<\/h2>\n

Keep the good work \u4e0d\u53ea\u662f\u7a31\u8b9a\u4f60\uff1a\u300c\u505a\u5f97\u597d\uff01\u300d6 \u53e5\u8077\u5834\u4e3b\u7ba1\u82f1\u6587\u7684\u300c\u8a71\u4e2d\u8a71\u300d\uff0c\u4f60\u6709\u807d\u61c2\u55ce\uff1f<\/a><\/p>\n

\u3010NG \u82f1\u6587\u3011\u8077\u5834\u5e38\u898b 8 \u500b\u932f\u8aa4\u82f1\u6587\uff1a\u5de5\u4f5c\u91cf\u5f88\u5927\u4e0d\u662f\u300cheavy loading\u300d\u3001\u6295\u5f71\u7247\u4e5f\u4e0d\u662f\u300cPPT\u300d<\/a><\/p>\n

\u3010NG \u82f1\u6587\u3011\u63d0\u51fa\u7533\u8acb\u4e0d\u662f\u7528 raise\u3001\u559d\u6e6f\u4e5f\u4e0d\u662f drink\uff1f\u63ee\u5225\u4e2d\u5f0f\u82f1\u6587\uff0c10 \u500b\u5bb9\u6613\u6df7\u6dc6\u7684\u82f1\u6587\u642d\u914d\u8a5e<\/a><\/p>\n

\uff08\u672c\u6587\u7d93\u5408\u4f5c\u5925\u4f34 Voicetube \u6388\u6b0a\u8f49\u8f09\uff0c\u4e26\u540c\u610f VidaOrange \u7de8\u5beb\u5c0e\u8b80\u8207\u4fee\u8a02\u6a19\u984c\uff0c\u539f\u6587\u6a19\u984c\u70ba \u3008\u3010\u5546\u7528\u82f1\u6587\u301120 \u500b\u8d85\u5e38\u7528\u7684\u8b1b\u96fb\u8a71\u5fc5\u5099\u53e5\uff0c\u6559\u4f60\u517c\u9867\u79ae\u8c8c\u8207\u6548\u7387\uff01<\/a>\u3009\u3002\uff09<\/p>\n","protected":false},"excerpt":{"rendered":"

\u3010\u70ba\u4ec0\u9ebc\u6211\u5011\u8981\u6311\u9078\u9019\u7bc7\u6587\u7ae0\u3011 \u4f60\u7684\u5de5\u4f5c\u4e0a\u5076\u723e\u9700\u8981\u7528\u82f1\u6587\u63a5\u807d\u6216\u662f\u64a5\u6253\u96fb\u8a71\u55ce\uff1f\u7576\u8a9e\u8a00\u5207\u63db\u5230\u82f1\u6587\u6a21\u5f0f\u6642\uff0c\u662f\u5426\u5e38\u8b93\u4f60\u63aa\u624b\u4e0d\u53ca\u3001\u8a9e\u7121\u502b\u6b21\u5462\uff1f \u5176\u5be6\uff0c\u7528\u82f1\u8a9e\u8b1b\u4e00\u901a\u6709\u79ae\u53c8\u5b8c\u6574\u7684\u96fb\u8a71\u4e26\u4e0d\u96e3\uff0c\u8ddf\u8457\u5e7e\u500b\u7c21\u55ae\u7684\u6b65\u9a5f\uff0c\u4f60\u4e5f\u80fd[…]<\/p>\n","protected":false},"author":20,"featured_media":19407,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[10447,10448,10449,2877,10450,10451,591,902,10452,3674,103,10453,10454,2656,118,1700],"coauthors":[],"_links":{"self":[{"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/posts\/14548"}],"collection":[{"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/comments?post=14548"}],"version-history":[{"count":0,"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/posts\/14548\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/media\/19407"}],"wp:attachment":[{"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/media?parent=14548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/categories?post=14548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/tags?post=14548"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/buzzorange.com\/vidaorange\/wp-json\/wp\/v2\/coauthors?post=14548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}