{"id":18942,"date":"2014-05-08T13:25:32","date_gmt":"2014-05-08T05:25:32","guid":{"rendered":"http:\/\/buzzorange.com\/citiorange\/2014\/05\/08\/spirit-airlines-customer-complaints\/"},"modified":"2014-05-08T13:25:32","modified_gmt":"2014-05-08T05:25:32","slug":"spirit-airlines-customer-complaints","status":"publish","type":"post","link":"https:\/\/buzzorange.com\/citiorange\/2014\/05\/08\/spirit-airlines-customer-complaints\/","title":{"rendered":"\u53c8\u8981\u5ea7\u4f4d\u5927\u53c8\u8981\u6a5f\u7968\u4fbf\u5b9c\uff0c\u7f8e\u570b\u5ec9\u50f9\u822a\u7a7a CEO \u795e\u56de\u8986\u8b93\u6d88\u8cbb\u8005\u901a\u901a\u9589\u5634"},"content":{"rendered":"<p><a href=\"\/\/buzzorange.com\/wp-content\/uploads\/2014\/05\/spirit.png\"><img loading=\"lazy\" class=\"aligncenter wp-image-1050 size-full\" src=\"\/\/buzzorange.com\/wp-content\/uploads\/2014\/05\/spirit.png\" alt=\"spirit\" width=\"424\" height=\"289\" \/><\/a><\/p>\n<p>\u7f8e\u570b\u516c\u76ca\u7814\u7a76\u5718\u9ad4\u6559\u80b2\u57fa\u91d1 (the U.S. Public Interest Research Group Education Fund) \u6307\u51fa\uff0c\u7f8e\u570b\u5ec9\u50f9\u822a\u7a7a\u516c\u53f8 Spirit Airlines \u70ba 2009 \u5e74\u81f3 2013 \u5e74\u9593\u5ba2\u8a34\u7387\u6700\u9ad8\u8005\uff0c\u7e31\u89c0\u7db2\u53cb\u8a55\u50f9\u53ef\u767c\u73fe\uff0c\u5176<strong><span style=\"color: #ff0000;\">\u7f3a\u9ede\u662f\u5ea7\u4f4d\u64c1\u64e0\u53ca\u8af8\u591a\u6309\u9805\u6536\u8cbb<\/span><\/strong> (\u98f2\u98df\u3001\u96a8\u8eab\u884c\u674e\u3001\u6311\u9078\u5ea7\u4f4d\u7b49\u7b49)\uff0c\u800c<strong><span style=\"color: #ff0000;\">\u512a\u9ede\u5247\u662f\u5176\u7968\u50f9\u70ba\u696d\u754c\u6700\u4f4e<\/span><\/strong>\u3002<\/p>\n<p>Spirit Airlines \u5c0d\u6b64\u767c\u8868\u8072\u660e\uff0c\u5de7\u5999\u638c\u63e1\u6642\u6a5f\u5ba3\u50b3\u5176\u5546\u696d\u6a21\u5f0f\u8207\u670d\u52d9\u7279\u9ede\uff0c\u7b46\u8005\u5341\u5206\u8a8d\u540c\u5176\u8655\u7406\u65b9\u5f0f\uff0c\u628a\u7834\u58de\u8072\u8b7d\u7684\u5371\u6a5f\u5316\u6210\u5ba3\u50b3\u7406\u5ff5\u7684\u8f49\u6a5f\u554a\u3002\u4ee5\u4e0b\u70ba Spirit Airlines \u57f7\u884c\u9577\u672c\u2027\u5305\u4e39\u85a9 (Ben Baldanza) \u4e4b\u8072\u660e\u3002<\/p>\n<ul>\n<li><span style=\"color: #800000;\">\u300c\u6211\u5011\u77e5\u9053\uff0c\u8b93\u6211\u5011\u9867\u5ba2\u6700\u958b\u5fc3\u7684\uff0c\u5c31\u662f\u4ee5\u8f03\u4f4e\u6210\u672c\u62b5\u9054\u76ee\u7684\u5730\u300d<\/span><\/li>\n<\/ul>\n<p>Spirit Airlines \u95dc\u5fc3\u6bcf\u4f4d\u9867\u5ba2\uff0c\u4e26\u4e14\u81f4\u529b\u63d0\u4f9b\u9867\u5ba2\u6700\u91cd\u8996\u7684\u670d\u52d9\uff0c\u8b93\u9867\u5ba2\u900f\u904e\u5b89\u5168\u3001\u53ef\u9760\u7684\u4ea4\u901a\u65b9\u5f0f\u62b5\u9054\u76ee\u7684\u5730\uff0c\u800c\u4e14\u82b1\u8cbb\u6bd4\u5176\u4ed6\u822a\u7a7a\u4f4e\u5ec9\uff0c\u56e0\u70ba\u6211\u5011\u77e5\u9053\uff0c\u8b93\u6211\u5011\u9867\u5ba2\u6700\u958b\u5fc3\u7684\uff0c\u5c31\u662f\u4ee5\u8f03\u4f4e\u6210\u672c\u62b5\u9054\u76ee\u7684\u5730\u3002<\/p>\n<p>\u6211\u5011\u90fd\u77e5\u9053\u300c\u6545\u4e8b\u7e3d\u4e0d\u5982\u8868\u9762\u55ae\u7d14\u300d\uff0c\u6b64\u4e8b\u4ef6\u4e5f\u662f\u540c\u6a23\u9053\u7406\u3002\u9996\u5148\u4ee5\u7d55\u5c0d\u6578\u91cf\u800c\u8a00\uff0c\u4ea4\u901a\u90e8 (the Department of Transportation) \u6240\u6536\u5230\u7684\u5ba2\u8a34\u4e2d\uff0c\u91dd\u5c0d\u822a\u7a7a\u516c\u53f8\u8005 (\u5305\u62ec Spirit \u5728\u5167) \u5f88\u5c11\u3002\u5e73\u5747\u4f86\u8aaa\uff0c\u822a\u7a7a\u696d\u5167\u6bcf 100,000 \u540d\u9867\u5ba2\u6703\u6709 1 \u6216 2 \u8d77\u5ba2\u8a34\uff0c\u8868\u73fe\u53ef\u5708\u53ef\u9ede\uff0c\u800c\u6211\u5011\u7684\u5ba2\u8a34\u7387\u8f03\u9ad8\u3002<\/p>\n<p>\u5728\u904e\u53bb\u4e94\u5e74\u4f86\uff0c\u6bcf 100,000 \u540d\u9867\u5ba2\u6703\u6709 8 \u8d77\u5ba2\u8a34\uff0c\u9019\u8868\u793a\u6709 99,992 \u4f4d\u9867\u5ba2\u672a\u63d0\u51fa\u5ba2\u8a34\uff0c\u800c 8 \u4f4d\u63d0\u51fa\u5ba2\u8a34\uff0c\u5ba2\u8a34\u6578\u91cf\u975e\u5e38\u3001\u975e\u5e38\u5c0f\u3002\u4f46\u662f\u6211\u5011\u4e26\u4e0d\u81ea\u6eff\u3002\u904e\u53bb\u5e7e\u500b\u6708\uff0cSpirit \u7684\u5ba2\u8a34\u6e1b\u5c11 30%\uff0c\u964d\u5230\u6bcf 100,000 \u540d\u9867\u5ba2\u6709 5 \u8d77\u5ba2\u8a34\uff0c\u4e0d\u904e\uff0c\u6211\u5011\u4ecd\u7136\u4e0d\u6eff\u610f\u3002<\/p>\n<p><strong><span style=\"color: #ff0000;\">\u70ba\u63d0\u4f9b\u4f4e\u5ec9\u7968\u50f9\uff0c\u6211\u5011\u5fc5\u9808\u505a\u51fa\u8b93\u4e00\u4e9b\u4eba\u62b1\u6028\u7684\u4e8b\u60c5<\/span><\/strong>\uff0c\u50cf\u662f\u589e\u52a0\u6a5f\u4e0a\u5ea7\u4f4d\u6578\u800c\u7a0d\u5fae\u6e1b\u5c11\u4f38\u817f\u7a7a\u9593\u3001\u6c92\u6709 Wi-Fi \u7121\u7dda\u7db2\u8def\u3001\u6a5f\u4e0a\u87a2\u5e55\u3001\u6c92\u6709\u4fdd\u96aa\u5247\u4e0d\u80fd\u9000\u6b3e\uff1b\u7136\u800c\uff0c<strong><span style=\"color: #ff0000;\">\u6b63\u662f\u56e0\u70ba\u4e0a\u8ff0\u4e8b\u7269\u6e1b\u5c11\u6210\u672c\uff0c\u9867\u5ba2\u624d\u80fd\u4eab\u6709\u696d\u754c\u6700\u4f4e\u5ec9\u7968\u50f9<\/span><\/strong>\uff0d\uff0d\u4f9d\u64da\u6211\u5011\u7684\u9867\u5ba2\u6578\u91cf\u8207\u56de\u6d41\u7387 (repeat customer rate) \u5224\u65b7\uff0c\u5927\u90e8\u5206\u9867\u5ba2\u559c\u6b61\u76ee\u524d\u6b0a\u8861\u5f8c\u4e4b\u7d50\u679c\u3002<\/p>\n<p>\u6211\u5011\u77e5\u9053\u6709\u4e9b\u9867\u5ba2\u5c0d\u6211\u5011\u7684\u5ba2\u88fd\u5316 (unbundled)\u3001\u6309\u9805\u6536\u8cbb (a la carte model) \u65b9\u5f0f\u611f\u5230\u9a5a\u8a1d\uff0c\u9032\u800c\u5f15\u8d77\u5ba2\u8a34\uff0c\u6240\u4ee5 Spirit Airlines \u6301\u7e8c\u81f4\u529b\u65bc\u5169\u500b\u95dc\u9375\u76ee\u6a19\uff1a\u5354\u52a9 Spirit \u7684\u6240\u6709\u9867\u5ba2\uff0c\u4f7f\u9867\u5ba2\u5f97\u77e5\u642d\u4e58 Spirit Airlines \u6642\u5982\u4f55\u7701\u9322\uff0c\u4e26\u4e14\u7dad\u6301\u6211\u5011\u826f\u597d\u7684\u98db\u5b89\u7d00\u9304\uff1b\u6211\u5011\u4e5f\u6703\u6301\u7e8c\u6539\u5584\u904b\u4f5c\u53ef\u9760\u6027 (operational reliability)\uff0c\u800c Spirit \u7684\u904b\u4f5c\u53ef\u9760\u6027\u5728\u696d\u754c\u4e2d\u5df2\u5bcc\u6709\u7af6\u722d\u529b\u3002<\/p>\n<p>\u81f3\u65bc\u5927\u591a\u6578\u9867\u5ba2\u8a8d\u70ba\u4e0d\u6bd4\u4f4e\u5ec9\u7968\u50f9\u91cd\u8981\u7684\u670d\u52d9\uff0c<strong><span style=\"color: #ff0000;\">\u6211\u5011\u7d55\u5c0d\u4e0d\u6703\u70ba\u4e86\u964d\u4f4e\u5c11\u6578\u9867\u5ba2\u7684\u6295\u8a34\u91cf\uff0c\u800c\u589e\u52a0\u6210\u672c\u3001\u8abf\u6574\u670d\u52d9<\/span><\/strong>\uff0c\u56e0\u70ba\u5982\u6b64\u4e00\u4f86\uff0c\u6bcf\u4f4d\u9867\u5ba2\u90fd\u5f97\u652f\u4ed8\u8f03\u9ad8\u50f9\u683c\uff1b\u82e5\u672a\u80fd\u63d0\u4f9b\u6700\u4f4e\u53ef\u80fd\u7968\u50f9\uff0c\u5c07\u7b49\u540c\u9055\u80cc\u6211\u5011\u7684\u627f\u8afe\uff0c\u56e0\u70ba\u9867\u5ba2\u6301\u7e8c\u8868\u793a\uff0c\u5176\u6700\u91cd\u8996\u8005\u6b63\u662f\u4f4e\u5ec9\u7968\u50f9\u3002<\/p>\n<p>\u6211\u5011\u5c07\u6301\u7e8c\u4ee5\u5404\u7a2e\u53ef\u884c\u7684\u65b9\u5f0f\u4ee5\u5354\u52a9\u9867\u5ba2\u900f\u904e\u5b89\u5168\u3001\u53ef\u9760\u3001\u50f9\u5ec9\u7684\u670d\u52d9\u62b5\u9054\u76ee\u7684\u5730\uff0c\u8b93\u9867\u5ba2\u628a\u9322\u82b1\u8cbb\u65bc\u771f\u6b63\u5728\u4e4e\u7684\u4e8b\u7269\u4e0a\uff0c\u50cf\u662f\u8f03\u9ad8\u7d1a\u7684\u65c5\u9928\u3001\u6216\u662f\u5728\u591a\u5f85\u5728\u8056\u76e7\u5361\u65af\u5cac (Cabo) \u4e00\u5929\u6d3e\u5c0d\u72c2\u6b61\u3001\u751a\u81f3\u5e6b\u5c0f\u5b69\u8cb7\u53f0\u65b0\u7684\u8173\u8e0f\u8eca\u3002<\/p>\n<p>Spirit Airlines \u7684\u6545\u4e8b\u9084\u6c92\u7d50\u675f\uff0c\u6211\u5011\u5c07\u7e7c\u7e8c\u5206\u4eab\u70ba\u9867\u5ba2\u7bc0\u7701\u652f\u51fa\u7684\u65b9\u6cd5\uff0c\u516c\u958b\u900f\u660e\u3001\u6301\u7e8c\u4e0d\u61c8\u5730\u5206\u4eab\u4e00\u5207\u3002<\/p>\n<p style=\"text-align: right;\">\u672c\u2027\u5305\u4e39\u85a9 (Ben Baldanza\uff0cSpirit Airlines \u57f7\u884c\u9577) \u7b46<\/p>\n<p>\u00a0\uff08\u8cc7\u6599\u4f86\u6e90\uff1a<a href=\"\/\/www.businessinsider.com\/spirit-airlines-customer-complaints-2014-4\">Business Insider<\/a>\uff1b\u5716\u7247\u4f86\u6e90\uff1a<a href=\"\/\/upload.wikimedia.org\/wikipedia\/commons\/thumb\/6\/61\/11dd_-_Spirit_Airlines_DC-9-31%3B_N132NK%40FLL%3B30.01.1998_%285198214766%29.jpg\/640px-11dd_-_Spirit_Airlines_DC-9-31%3B_N132NK%40FLL%3B30.01.1998_%285198214766%29.jpg\" target=\"_blank\" rel=\"noopener\">Wikimedia<\/a>, CC Licensed\uff09<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u7f8e\u570b\u516c\u76ca\u7814\u7a76\u5718\u9ad4\u6559\u80b2\u57fa\u91d1 (the U.S. Public Interest Research Group Education Fund) \u6307\u51fa\uff0c\u7f8e\u570b\u5ec9\u50f9\u822a\u7a7a\u516c\u53f8 Spirit Airlines \u70ba[&#8230;]<\/p>\n","protected":false},"author":321,"featured_media":40624,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[29558,29012,23618,11642,4558],"_links":{"self":[{"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/posts\/18942"}],"collection":[{"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/users\/321"}],"replies":[{"embeddable":true,"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/comments?post=18942"}],"version-history":[{"count":0,"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/posts\/18942\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/media\/40624"}],"wp:attachment":[{"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/media?parent=18942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/categories?post=18942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/buzzorange.com\/citiorange\/wp-json\/wp\/v2\/tags?post=18942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}