{"id":10045,"date":"2017-04-13T13:59:08","date_gmt":"2017-04-13T05:59:08","guid":{"rendered":"http:\/\/buzzorange.com\/citiorange\/2017\/04\/13\/ua-mistakes\/"},"modified":"2017-04-13T13:59:08","modified_gmt":"2017-04-13T05:59:08","slug":"ua-mistakes","status":"publish","type":"post","link":"https:\/\/buzzorange.com\/citiorange\/2017\/04\/13\/ua-mistakes\/","title":{"rendered":"\u806f\u5408\u822a\u7a7a\u4e0d\u662f\u4e00\u8d77\u300c\u8d85\u8ce3\u300d\u4e8b\u4ef6\uff0c\u800c\u662f\u98a8\u96aa\u8a55\u4f30\u548c\u6c7a\u7b56\u4e0a\u5fb9\u5e95\u7684\u932f\u8aa4"},"content":{"rendered":"<blockquote>\n<p style=\"text-align: left\">\u3010\u70ba\u4ec0\u9ebc\u6311\u9078\u9019\u7bc7\u6587\u7ae0\u3011<\/p>\n<p>\u6700\u8fd1\u7f8e\u570b\u806f\u5408\u822a\u7a7a\uff08UA\uff09\u56e0\u6bc6\u6253\u4e58\u5ba2\u4e8b\u4ef6\u5f15\u8d77\u56b4\u91cd\u7684\u516c\u95dc\u5371\u6a5f\uff0c\u800c CEO \u7684\u767c\u8a00\u66f4\u8b93\u4e8b\u4ef6\u5ef6\u71d2\u5f97\u96e3\u4ee5\u904f\u6b62\u3002\u4f46\u56de\u5230\u6700\u521d\u7684\u554f\u984c\uff1a\u4e00\u822c\u8d85\u8ce3\u7684\u6642\u5019\uff0c\u5728\u767b\u6a5f\u524d\u5c31\u5df2\u7d93\u89e3\u6c7a\u6389\u4e86\u3002\u4f46\u9019\u6b21 UA \u70ba\u4ec0\u9ebc\u6703\u9019\u9ebc\u5805\u6301\uff0c\u5c31\u7b97\u5168\u90e8\u4e58\u5ba2\u90fd\u5df2\u7d93\u767b\u6a5f\u4e86\uff0c\u624d\u8981\u8d95\u4eba\u4e0b\u98db\u6a5f\u5462\uff1f\u9019\u4e26\u4e0d\u5408\u7406\u3002\u539f\u4f86\u9019\u4e26\u4e0d\u662f\u4e00\u8d77\u8d85\u8ce3\u4e8b\u4ef6\uff0c<span>\u800c\u662f\u5168\u7136\u7684\u7ba1\u7406\u6c7a\u7b56\u3001\u98a8\u96aa\u8a55\u4f30\u932f\u8aa4\u9020\u6210\u7684\u4e8b\u4ef6\u3002<\/span><\/p>\n<p>\uff08\u8cac\u4efb\u7de8\u8f2f\uff1a\u6797\u82ae\u7df9\uff09<\/p><\/blockquote>\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/united?ref_src=twsrc%5Etfw\">@United<\/a> overbook <a href=\"https:\/\/twitter.com\/hashtag\/flight3411?src=hash&amp;ref_src=twsrc%5Etfw\">#flight3411<\/a> and decided to force random passengers off the plane. Here&#39;s how they did it: <a href=\"https:\/\/t.co\/QfefM8X2cW\">pic.twitter.com\/QfefM8X2cW<\/a><\/p>\n<p>&mdash; Jayse D. Anspach (@JayseDavid) <a href=\"https:\/\/twitter.com\/JayseDavid\/status\/851223662976004096?ref_src=twsrc%5Etfw\">April 10, 2017<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\n\u806f\u5408\u822a\u7a7a\uff08United Airline\uff09\u65e5\u524d\u7206\u767c\u56b4\u91cd\u516c\u95dc\uff08Public Relations\uff09\u4e8b\u4ef6\u3002\u806f\u5408\u822a\u7a7a\u4e00\u53f0\u5f9e\u829d\u52a0\u54e5\u98db\u5f80\u8def\u6613\u65af\u7dad\u6613\u7684\u73ed\u6a5f\u4e0a\uff0c\u56e0\u70ba\u5ea7\u4f4d\u4e0d\u8db3\uff0c\u5f37\u5236\u8981\u6c42\u90e8\u5206\u4e58\u5ba2\u4e0b\u98db\u6a5f\uff0c\u5176\u4e2d\u4e00\u540d\u4e58\u5ba2\u5805\u6c7a\u62b5\u6297\uff0c\u906d\u5230\u6a5f\u5834\u8b66\u885b\u5f37\u5236\u62d6\u96e2\uff0c\u56e0\u800c\u53d7\u50b7\u3002\u6a5f\u8259\u5167\u4e58\u5ba2\u7d1b\u7d1b\u5c07\u4e8b\u4ef6\u62cd\u651d\u4e0b\u4f86\uff0c\u9019\u4e9b\u5f71\u7247\u5728\u793e\u7fa4\u7db2\u7ad9\u4e2d\u8fc5\u901f\u50b3\u64ad\u3002<\/p>\n<p>\u5f9e\u7ba1\u7406\u7684\u89d2\u5ea6\u4f86\u770b\uff0c\u9019\u500b\u4e8b\u4ef6\u6709\u4e00\u500b\u5f88\u5927\u7684\u89c0\u5bdf\u91cd\u9ede\uff1a<span style=\"color: #800000\"><strong>\u70ba\u4ec0\u9ebc\u806f\u5408\u822a\u7a7a\u5805\u6301\u8b93\u90a3\u56db\u4f4d\u6a5f\u7d44\u4e58\u54e1\u4e0a\u98db\u6a5f\uff1f\u751a\u81f3\u9084\u5f37\u8feb\u5df2\u7d93\u4e0a\u6a5f\u7684\u4e58\u5ba2\u4e0b\u98db\u6a5f\uff1f<\/strong><\/span>\u6b63\u5e38\u7684\u8d85\u8ce3\uff0c\u4e00\u5b9a\u6703\u5728\u4e58\u5ba2\u4e0a\u98db\u6a5f\u4e4b\u524d\u5c31\u5148\u958b\u50f9\u8b93\u4e58\u5ba2\u4e3b\u52d5\u9858\u610f\u653e\u68c4\u767b\u6a5f\uff0c\u7d55\u5c0d\u4e0d\u6703\u767c\u751f\u9019\u7a2e\u4eba\u90fd\u4e0a\u4e86\u98db\u6a5f\u9084\u88ab\u8d95\u4e0b\u4f86\u7684\u4e8b\u60c5\u3002\u6211\u4e00\u76f4\u767e\u601d\u4e0d\u5f97\u5176\u89e3\uff0c\u5f8c\u4f86\u624d\u627e\u5230\u539f\u56e0\u3002<\/p>\n<p><span style=\"color: #800000\"><strong>\u56e0\u70ba\uff0c\u9019\u6839\u672c\u4e0d\u662f\u4e00\u500b\u8d85\u8ce3\u4e8b\u4ef6\u3002<\/strong><\/span><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-95083\" src=\"http:\/\/buzzorange.com\/wp-content\/uploads\/2017\/04\/6a76db6b89d99bc462601b31d1781cc2.jpg\" alt=\"\" width=\"400\" height=\"225\" \/><br \/>\n\u4e8b\u60c5\u662f\u9019\u6a23\u5b50\uff1a<span style=\"color: #800000\"><strong>\u806f\u5408\u822a\u7a7a\u4e0b\u4e00\u73ed\u76ee\u7684\u5730\u7684\u540c\u6a23\u662f\u8def\u6613\u65af\u7dad\u6613\u7684\u98db\u6a5f\u56e0\u6545\u53d6\u6d88\uff0c\u9019\u500b\u6a5f\u7d44\u6709\u56db\u500b\u4eba\u3002\u9019\u56db\u500b\u4eba\u96d6\u7136\u4e0d\u98db\u9019\u73ed\u6a5f\u4e86\uff0c\u4f46\u662f\u4ed6\u5011\u5fc5\u9808\u8981\u5728\u9694\u5929\u5230\u8def\u6613\u65af\u7dad\u6613\uff0c\u624d\u80fd\u98db\u4ed6\u5011\u6392\u597d\u73ed\u8868\u7684\u73ed\u6a5f\u3002<\/strong><\/span>\u7136\u800c\uff0c\u7531\u65bc\u539f\u5b9a\u73ed\u6b21\u53d6\u6d88\uff0c\u518d\u4e0b\u4e00\u500b\u73ed\u6b21\u7684\u98db\u6a5f\u5c31\u662f\u9694\u5929\u6839\u672c\u4f86\u4e0d\u53ca\u628a\u9019\u56db\u4f4d\u6a5f\u7d44\u4e58\u54e1\u9001\u56de\u53bb\uff0c\u9019\u6642\u5019\uff0c\u806f\u5408\u822a\u7a7a\u624d\u628a\u4e3b\u610f\u6253\u5230\u4e0a\u4e00\u500b\u73ed\u6b21\u7684\u98db\u6a5f\u4e0a\u3002<\/p>\n<p>\u5c0d\u65bc UA \u800c\u8a00\uff0c<span style=\"color: #800000\"><strong>\u5047\u8a2d\u9019\u56db\u500b\u4eba\u56de\u4e0d\u4e86\u76ee\u7684\u5730\uff0c\u90a3\u9ebc\u90a3\u73ed\u98db\u6a5f\u98db\u4e0d\u4e86\u7684\u640d\u5931\u592a\u5927\u4e86<\/strong><\/span>\uff0c\u6240\u4ee5\u4e0d\u8ad6\u5982\u4f55\u90fd\u8981\u641e\u51fa\u56db\u500b\u4f4d\u7f6e\u624d\u884c\u3002\u9019\u5c31\u662f\u70ba\u4ec0\u9ebc\u98db\u6a5f\u90fd\u5750\u6eff\u4eba\u4e86\uff0c\u9084\u8981\u628a\u4eba\u8d95\u4e0b\u98db\u6a5f\u7684\u4e3b\u56e0\u3002<\/p>\n<p><span style=\"color: #800000\"><strong>\u90a3\u9ebc\uff0c\u70ba\u4ec0\u9ebc\u806f\u5408\u822a\u7a7a\u4e0d\u76f4\u63a5\u5b89\u6392\u53e6\u4e00\u7d44\u6a5f\u7d44\u6210\u54e1\u98db\u9694\u5929\u7684\u98db\u6a5f\u5c31\u597d\u5462\uff1f<\/strong><\/span>\u7406\u8ad6\u4e0a\u4e00\u5b9a\u6703\u6709\u8abf\u5ea6\u6a5f\u5236\uff1f<\/p>\n<p>\u7f8e\u570b\u570b\u5167\u822a\u7a7a\u7684\u8abf\u5ea6\u554f\u984c\u5176\u5be6\u5f88\u8907\u96dc\uff0c\u56e0\u70ba\u5c0f\u6a5f\u5834\u592a\u591a\u3001\u53c8\u5f88\u5e38\u81e8\u6642\u505c\u98db\uff0c\u4e0d\u592a\u53ef\u80fd\u300c\u525b\u597d\u300d\u5728\u6bcf\u500b\u5730\u65b9\u90fd\u6709\u6a5f\u7d44\u6210\u54e1\u80fd\u5920\u9806\u5229\u8abf\u5ea6\u3002\u5148\u4e0d\u8981\u770b\u9019\u500b\u4e8b\u4ef6\uff0c\u5982\u679c\u4f60\u662f\u7ba1\u7406\u8005\uff0c\u5728\u9019\u7a2e\u8d85\u591a\u4e0d\u78ba\u5b9a\u6027\u7684\u60c5\u6cc1\u4e0b\uff0c\u4f60\u6703\u600e\u8655\u7406\uff1f\u7576\u7136\u662f\u512a\u5148\u60f3\u8fa6\u6cd5\u8b93\u539f\u672c\u9810\u5b9a\u7684\u6a5f\u7d44\u6210\u54e1\u80fd\u98db\u904e\u53bb\uff0c\u9019\u624d\u662f\u6210\u672c\u6700\u4f4e\u7684\u65b9\u5f0f\u3002<\/p>\n<p>\u6211\u89ba\u5f97UA\u7684\u7ba1\u7406\u908f\u8f2f\u8ddf\u7ba1\u7406\u60c5\u5883\u5176\u5be6\u662f\u5408\u4e4e\u7406\u6027\u7684\uff0c\u5728\u6b63\u5e38\u7684SOP\u4e0b\uff0c\u53ea\u8981\u4e58\u5ba2\u6c92\u4e0a\u98db\u6a5f\uff0c\u5927\u6982\u7528\u4e00\u822c\u8d85\u8ce3\u7a0b\u5e8f\u90fd\u53ef\u4ee5\u8655\u7406\u5f97\u4f86\u3002<\/p>\n<p>\u4f46\u554f\u984c\u5c31\u662f\uff0c\u9019\u4e0d\u662f\u4e00\u500b\u666e\u901a\u8d85\u8ce3\u4e8b\u4ef6\uff0c\u7528\u8d85\u8ce3\u7684\u8655\u7406\u6d41\u7a0b\u6839\u672c\u7121\u6cd5\u61c9\u4ed8\uff0c\u4e00\u4e0d\u6ce8\u610f\u5c31\u6703\u7522\u751f\u5de8\u5927\u98a8\u96aa\u3002\u641e\u5230\u975e\u8b93\u9019\u7fa4\u6a5f\u7d44\u4e58\u54e1\u904e\u53bb\u3001\u751a\u81f3\u662f\u4e58\u5ba2\u4e0a\u98db\u6a5f\u4e86\u624d\u8981\u62c9\u4eba\uff0c\u4e00\u5b9a\u662f\u56e0\u70ba\u4e0b\u4e00\u73ed\u98db\u6a5f\u78ba\u8a8d\u505c\u98db\u7684\u6642\u9593\u9ede\u592a\u7dca\u8feb\uff0c\u52a0\u4e0a\u76ee\u7684\u5730\u8def\u6613\u65af\u7dad\u6613\u7684\u73ed\u6b21\u6c92\u591a\u5230\u9019\u9ebc\u591a\uff0c\u6240\u4ee5\u624d\u53ea\u80fd\u8981\u6c42\u5df2\u7d93\u4e0a\u98db\u6a5f\u7684\u4e58\u5ba2\u4e0b\u4f86\u3002\u9019\u6b21\u4ed6\u5011\u9047\u5230\u5805\u6301\u4e0d\u80af\u4e0b\u98db\u6a5f\u7684\u9676\u91ab\u751f\uff0c\u67d0\u7a2e\u7a0b\u5ea6\u4e0a\u662f\u4ed6\u5011\u5012\u6963\uff0c\u4f46\u5982\u679c\u5f80\u7ba1\u7406\u6d41\u7a0b\u4f86\u770b\uff0c\u5f8c\u9762\u6709\u5f88\u660e\u986f\u7684\u9b06\u6563\u74b0\u7bc0\u3002<\/p>\n<p><span style=\"color: #800000\"><strong>\u63db\u8a00\u4e4b\uff0c\u6211\u8a8d\u70ba\u554f\u984c\u6839\u672c\u662f\u806f\u5408\u822a\u7a7a\u9322\u958b\u592a\u4f4e\u3002800\u7f8e\u91d1\u4e0d\u5920\uff0c\u4f60\u4e0d\u5982\u958b\u52301800\u7f8e\u91d1\uff0c\u52a0\u9ad8\u8a98\u56e0\u5230\u6709\u4eba\u81ea\u52d5\u9858\u610f\u4e0b\u98db\u6a5f\u3002<\/strong><\/span><\/p>\n<p>\u5728\u4e00\u822c\u8d85\u8ce3\u7684\u60c5\u6cc1\u4e0b\uff0c\u7ba1\u7406\u8005\u8003\u616e\u7684\u662f\u4e0d\u8db3\u984d\u7684\u9592\u7f6e\u640d\u5931\u8ddf\u8d85\u8ce3\u7684\u908a\u969b\u6210\u672c\u7684\u95dc\u4fc2\uff0c\u53bb\u6c7a\u5b9a\u8ce0\u511f\u591a\u5c11\u9322\uff1b\u4f46\u5728\u9019\u500b\u60c5\u6cc1\u4e0b\uff0c<span style=\"color: #800000\"><strong>\u7ba1\u7406\u8005\u8003\u616e\u7684\u61c9\u8a72\u662f\u4e0b\u4e00\u73ed\u98db\u6a5f\u7121\u6cd5\u98db\u7684\u640d\u5931\u8ddf\u8b93\u56db\u500b\u4eba\u4e0b\u98db\u6a5f\u7684\u6210\u672c\u3002<\/strong><\/span>\u6211\u5b8c\u5168\u4e0d\u89ba\u5f97UA\u958b\u5230800\u7f8e\u91d1\u662f\u591a\u4e86\u4e0d\u8d77\u7684\u4e8b\u60c5\uff0c\u76f8\u5c0d\u65bc\u78ba\u5b9a\u53ef\u4ee5\u8cfa\u9322\u7684\u73ed\u6b21\u7121\u6cd5\u8d77\u98db\u3001\u8abf\u5ea6\u73ed\u6b21\u7684\u7ba1\u7406\u6210\u672c\u3001\u6709\u6a5f\u7d44\u4e58\u54e1\u5fc5\u9808\u52a0\u73ed\u7684\u8cbb\u7528\u7b49\u7b49\u53ef\u80fd\u6027\uff0c\u958b\u500b5\u500d\u50f9\u9322\u53ef\u80fd\u90fd\u7b97\u4fbf\u5b9c\u3002<\/p>\n<p>\u66f4\u4f55\u6cc1\uff0c\u9019\u6b21\u806f\u5408\u822a\u7a7a\u597d\u6b7b\u4e0d\u6b7b\u6311\u5230\u4e9e\u88d4\uff0c\u9084\u628a\u4eba\u6253\u5230\u6d41\u8840\uff1b\u66f4\u5012\u6963\u7684\u662f\uff0c\u800c\u9019\u500b\u6d41\u8840\u7684\u4eba\u525b\u597d\u662f\u500b\u91ab\u751f\u3001\u4e00\u5b9a\u8981\u98db\u56de\u53bb\u7684\u7406\u7531\u662f\u75c5\u60a3\u5728\u7b49\u4ed6\u3002\u806f\u5408\u822a\u7a7a\u4e0d\u53ea\u662f\u53ef\u80fd\u6703\u5403\u4e0a\u50b7\u5bb3\u7f6a\u7684\u5b98\u53f8\uff0c<span style=\"color: #800000\"><strong>\u800c\u4e14\u9084\u4e00\u6b21\u8e29\u5230\u5404\u7a2e\u653f\u6cbb\u4e0d\u6b63\u78ba\u7684\u5730\u96f7\uff0c\u4e4b\u5f8c\u8981\u82b1\u8cbb\u7684\u516c\u95dc\u8cbb\u7528\u3001\u5ee3\u544a\u8cbb\u7528\u5f88\u53ef\u80fd\u8d85\u904e\u6578\u767e\u842c\u7f8e\u91d1\uff0c\u5c0d\u54c1\u724c\u7684\u50b7\u5bb3\u7121\u6cd5\u8a08\u7b97\u3002<\/strong><\/span><\/p>\n<p>\u9019\u662f\u4e00\u500b\u5f9e\u6d41\u7a0b\u7ba1\u7406\u7684\u5931\u7576\uff0c\u5ef6\u71d2\u6210\u5168\u7403\u54c1\u724c\u5371\u6a5f\u7684\u4e8b\u4ef6\u3002\u795d\u806f\u822a\u597d\u904b\u3002<\/p>\n<p>\uff08\u672c\u6587\u7d93\u539f\u4f5c\u8005 <a href=\"https:\/\/www.facebook.com\/sean.juihsiang.huang\" target=\"_blank\" rel=\"noopener\">\u9ec3\u745e\u7965\uff08Sean Huang\uff09<\/a>\u6388\u6b0a\u8f49\u8f09\u81ea<a href=\"https:\/\/www.facebook.com\/readandanalyseSeanHuang\/\">\u4e00\u500b\u5206\u6790\u5e2b\u7684\u95b1\u8b80\u6642\u9593<\/a> \uff0c\u4e26\u540c\u610f BuzzOrange 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href=\"https:\/\/buzzorange.com\/2016\/12\/20\/the-truth-of-trans-asia-shutdown\/\">\u3010\u6295\u7a3f\u3011\u6211\u4e0d\u540c\u60c5\u5fa9\u8208\u822a\u7a7a\u2500\u2500\u9760\u7238\u65cf\u7576\u8463\u4e8b\u9577\u3001\u71df\u6536\u9760\u58d3\u69a8\u54e1\u5de5\u3001\u6295\u8cc7\u7576\u8ced\u535a\uff0c\u4e0d\u5012\u624d\u5947\u602a\uff01<\/a><br \/>\n<a href=\"http:\/\/buzzorange.com\/2017\/04\/11\/united-airlines-passenger-forcibly-removed-from-flight\/\">\u7f8e\u570b\u806f\u822a\u56e0\u6a5f\u4f4d\u5ba2\u6eff\uff0c\u7528\u300c\u62f3\u982d\u300d\u8acb\u83ef\u88d4\u91ab\u751f\u4e0b\u6a5f\u2500\u2500\u70ba\u4f55\u5ba2\u6eff\u6703\u9020\u6210\u6bc6\u6253\u4e8b\u4ef6\uff1f<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3010\u70ba\u4ec0\u9ebc\u6311\u9078\u9019\u7bc7\u6587\u7ae0\u3011 \u6700\u8fd1\u7f8e\u570b\u806f\u5408\u822a\u7a7a\uff08UA\uff09\u56e0\u6bc6\u6253\u4e58\u5ba2\u4e8b\u4ef6\u5f15\u8d77\u56b4\u91cd\u7684\u516c\u95dc\u5371\u6a5f\uff0c\u800c CEO 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